Inquire NowTerms & Conditions
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- FAQ's
- Updating Account Information
- Updating Account Information
Shipping & Delivery
Chesterfield Experience is constantly looking at ways to make your purchase decision easier. When we look at other retailers the offering is generally fairly constricted in regards to configuration and cover. At Chesterfield Lounges, you can order most of our range in the configuration you require to fit your space and the cover your require to suit your decor. You can order your new Chesterfield with either 100% cow hide, buffalo hide or your choice of Warwick Fabrics.
For that reason, we do not usually keep stock. When purchasing from Chesterfield Lounges you are getting a lot of flexibitity in your new lounge for your home or office.
Our lead times are up to 10 -12 weeks depending on our order cycle (COVID IS CAUSING WORLDWIDE DELAYS IN SHIPPIMG CURRENTLY - PLEASE BE AWARE OF THIS AND UNDERSTANDING THAT DELAYS CAN HAPPEN THAT ARE OUT OF OUR CONTROL, ALTHOUGH WE WILL ENDEAVOUR TO KEEP YOU INFORMED). We can organise freight to your home or office. We have an array of options to ensure your new Chesterfield arrives in the condition it left our premises. You also have the option of sourcing your own freight, or you can pick it up from our warehouse. We have sent Chesterfields to all corners of this vast country, from Esperance in WA, to Hobart in Tasmania, and also up to the tropcal far North Queensland.
We have a policy of only charging the customer what we are charged for freight - there is no hidden margin invloved in our freight cost. If you prefer to organise your own freight that is ok as well.
Obvioulsy, when organising delivery we try to be as flexible with timing, but larger freight companies will generally have delivery windows which need to be adhered to. Extra costs could be included for delivery outside these times. When your new Chesterfield arrives in store we will phone you for payment on dispatch from our warehouse. If there are any issues with delivery please notify us within 48 hours to ensure we can follow up immediately.
| City/Town | Ottoman/Foot Stool | 1 Seat | 2 Seats | 3 Seats | 4 Seats | 5 Seats |
|---|---|---|---|---|---|---|
| Brisbane | $70 | $120 | $120 | $120 | $120 | $120 |
| Sydney | $70 | $100 | $200 | $350 | $440 | $440 |
| Melbourne | $70 | $120 | $120 | $120 | $120 | $120 |
| Adelaide | $70 | $190 | $320 | $380 | $550 | $550 |
| Perth | POA | POA | POA | POA | POA | POA |
| Hobart | POA | POA | POA | POA | POA | POA |
| Darwin | POA | POA | POA | POA | POA | POA |
| Cairns/Townsville/Mackay/Rockhampton | $70 | $130 | $200 | $450 | $450 | $450 |
| Bundaberg | $70 | $130 | $200 | $300 | $300 | $300 |
| Hervey Bay/Maryborough | $70 | $250 | $300 | $300 | $300 | $300 |
| Sunshine Coast | $70 | $100 | $150 | $150 | $150 | $150 |
| Toowoomba | $70 | $100 | $150 | $150 | $150 | $150 |
| Gold Coast | $70 | $100 | $150 | $150 | $150 | $150 |
| Ballina | $70 | $200 | $200 | $200 | $200 | $200 |
|
Grafton/Coffs Harbour/Kemspey/ Port Macquarie/Taree/ |
$70 | $280 | $280 | $280 | $350 | $350 |
| Newcastle/NSW Central Coast | $70 | $280 | $280 | $280 | $450 | $450 |
| Woolongong | $70 | $280 | $450 | $520 | $590 | $590 |
| Canberra | $70 | $100 | $450 | $510 | $650 | $650 |
NB: All Pricing is subject to change without notice. All pricing is based on a one person delivery to major centres. There could be a surcharge based on the use of two people for delivery.
All pricing for deliveries is based on delivery to the greater area of the centre eg. Greater Brisbane includes Ipswich but does not include areas outside Ipswich, Melbourne includes suburbs within Melbourne, not Dandenong, Mornington Peninsula or Geelong. Chesterfield Lounges reserves the right to increase the freight charge based on deliveries outside of the areas stated.
Chesterfield Lounges are happy to organise delivery to areas throughout Australia, You are also welcome to organise your own delivery if pick up can be arranged during normal office hours (10am - 3pm Monday to Friday) from our warehouse.
Please be aware that shipping is based completely ont he cost we are charged. If you live in a remote area, the cost of shipping can be exorbitant due to the size of the item being shipped.
If you have any questions regarding freight please let us know.
Privacy & Security
Chesterfield Lounges has a policy of not keeping any credit card details. We do keep your name, address, email and phone numbers on our secure system for delivery information and for future reference for any warranty issues. We do not share any personal information with outside agencies or organisations.
We might share your personal information (if and to the extent required to fulfill the order) with third-party finance providers if you choose that payment option
Cancelled Order, Returns & Replacements
While our number one foucs is ensuring you receive your lounge in 100% condition, we are aware that on occasion problems do occur. A 25% restocking fee will be charged if an order is cancelled or returned. Please ensure all products are returned in their original packaging. All costs of return will be paid for by the customer. Any refund owing will have the cost of freight deducted from the refunded amount.
Ordering
While we do our best to have up to date shipping costs, issues can arise with shipping large items around the country in regards to changes in costs and shipping times. In the situation where your postcode is not recognised or you are unable to proceed with the order online, please either email us at [email protected] or use our contact form and we will process the order manually.
Payment, Pricing & Promotions
We ask for a 50% deposit and the balance on dispatch. Pricing is as per our website and is subject to change without notice. We always endeavour to have the best price for our range of products in Australia. If you can find the same product at a cheaper price (with a written quote), we will be beat that price by 5%.
